In-Store Return Policy
Non-sale items are eligible for exchange for other merchandise or store credit up to 10 days after purchase. NO REFUNDS will be issued.
The following items are final sale and non-returnable:
- Undergarments
- Sale or clearance Items
- Items without original packaging and tags
- Worn or opened items
- Face masks
All returned items must include their original packaging, tags and accessories, must be in unworn and in mint condition. We reserve the right to refuse returns for items that do not meet the above criteria or the items will be subject to a 30% restocking fee.
Online Return Policy
Returns
Non-sale items are eligible for return within 15 days of the delivery date. Shipping charges will NOT be refunded.
The following items are final sale and non-returnable:
- Undergarments
- Sale or clearance Items
- Items without original packaging and tags
- Worn or opened items
- Face masks
- Route Package Protection
To initiate an online return please click here. Enter the email associated with your online order and check that email for a one-time code to login. You do not need to have or create an account in order to initiate a return. Once you've logged in, select the appropriate order number then click "request return". Select the item(s) you are returning, select the reason for return, then click "request return". You will receive an email confirming the request has been submitted. Please allow 24-28 hours for your request to be approved or denied. A follow-up email will be sent with instructions on how to proceed.
If your return request is approved, package your item(s) with all tags and original packaging in tact and be sure to include your order number somewhere on or in the package. You are responsible forcovering the return shipping cost and may use the mail carrier of your choice.
All returns should be sent to:
Edge of Urge
215 E. Franklin St. #110
Raleigh, NC 27604
Once your return has been received we will process the refund to your original payment method (as long as the items meet our return criteria) and you will receive an email confirmation of the refund. The refund will be for the items meeting the return requirements and will NOT include a refund of the shipping costs. Please allow up to 3-5 business days for the refund to show up on your billing statement.
All returned items must include their original packaging, tags and accessories, must be in unworn and in mint condition. We reserve the right to refuse returns for items that do not meet the above criteria or the items will be subject to a 30% restocking fee.
Exchanges
Edge of Urge does not offer exchanges for online orders at this time.
We are happy to accept a return as long as the items follow the criteria for a return. We will process the refund for your return as soon as we receive the items in our shops. If you are looking for an exchange, we recommend returning the original items and placing a new order for the new items as soon as possible due to the small batch nature of our products. Please email us at support@edgeofurge.com to alert us that you have placed a new order to replace products from your original order and we will be happy to refund the shipping cost for your new order.
Shipping Policy
Refunds, returns, and exchanges
Any full-priced item purchased online can be returned within 15 days of the delivery date and you will be responsible for providing the return shipping to our store. We do not currently offer exchanges on online orders.
The items must be in new condition with all original packaging and tags in tact. Please note all sale items, undergarments, opened cosmetics, consumables, and face masks are final sale. We can refuse a return if the above listed criteria is not met or your order may be subject to a 30% restocking fee.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@edgeofurge.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will do our best to replace the items for you.
If you have any further questions, please don't hesitate to contact us at ask@edgeofurge.com.
Lost or delayed packages
The fastest and easiest way to get to the bottom of a shipping issue is to contact the shipping company directly as they can provide more detailed information regarding the whereabouts of your package. It is possible the shipping company has accidentally marked the package as delivered or they may be trying to contact you to finalize the delivery. If your package is being delivered via USPS you can also call 1-800-ASKUSPS to have them geolocate your package.
Additionally, We cannot be held responsible for lost and stolen packages as this is in control of the mail carrier, and will not refund or replace your order. If you have purchased Route package protection, you can file a claim with them directly to resolve any issues regarding a lost, stolen, or damaged package. If you did not purchase Route package protection and your package has been lost or stolen, please contact the carrier to file a claim. Unfortunately, we cannot file a claim on your behalf because they require personal information we do not have access to for your privacy and safety.
General Shipping Info
All orders are usually processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. In higher volume times, please allow 3-5 business days for fulfillment. Do not worry if all items in your order were not shipped together. We send items from all three of our store locations so your other items will ship from one of our other locations. You will receive another email including tracking information for those items once they have shipped. If you have any questions please contact us at support@edgeofurge.com.
Domestic Shipping Rates and Estimates
We ship our packages via USPS and UPS. We offer flat-rate shipping based on your order total. Please note that we fulfill orders from all three of our store locations as they each carry different products. Our shipping prices are determined based on the number of locations needed to fulfill your order. For example if your order includes items from two of our stores, your shipping cost will be your selected shipping service x2.
|
Shipping option |
Estimated delivery time |
Price |
|
First Class |
1-5 business days |
$7 |
|
First Class |
1-5 business days |
FREE |
|
Priority Mail |
1-3 business days | $12 |
|
Priority Express |
1-2 business days | $50 |
Local delivery
We do not offer local delivery at this time.
In-store pickup
You can skip the shipping fees with free local pickup available at Edge of Urge Raleigh, Edge of Urge Wilmington, and Unlikely Professionals. After placing your order and selecting local pickup at checkout, we will process your order as soon as possible. You will receive an email when your order is ready for pickup along with instructions for when you arrive.
In-store pickup will only be listed as a shipping option at checkout if 100% of the items in your order are being sourced from a single store location. Please contact us at ask@edgeofurge.com if you have any questions.
In-store pickup is available during all open store hours. See store hours here.
International Shipping
We have temporarily paused international shipping at this time. We hate to do this, but feel it is in the best interest of our customer experience to pause international shipping as we have encountered numerous issues with delays and lost packages in the recent months as a result of service disruptions with our mail carriers.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Shipping to P.O. boxes
We are able to ship to P.O. boxes through USPS services only.