• Send any questions to ask@edgeofurge.com!
Q: I was charged twice for my order. Help!
A: If you are certain that you’ve only placed one order and received only one order confirmation email, it is most likely that the problem occurred on your credit card company's end.
When a customer places an order with us, the credit card transaction is sent to the issuing bank of customer's credit card for verification. The bank then performs two verification checks on the credit card:
STEP 1: Check the validity of the credit card number. If the credit card number is valid, then the credit card's issuing bank places a "hold" on the transaction amount (i.e., charge the credit card).
STEP 2: Verify the address assigned to the credit card. If the address verification step fails, then the transaction is DECLINED and the credit card's issuing bank is responsible for "reversing" the charge.
The problem that you may be facing is that the bank has placed a hold/charge on your credit card, but has not yet reversed the charge after the address verification process. According to the credit card processing company, it takes approximately 2 to 30 days for the charge to be reversed by the credit card's issuing bank. Therefore, although it may take a while, the duplicate pending charge that you see on your statement will be reversed.
Q: What if I purchase an item, and then it goes on sale?
A: If you have purchased items that are now on sale, we will gladly refund the price difference if the original date of shipment was within 7 days of the first day of the sale.
Q: Why are some things on this website so expensive?
A: Edge of Urge believes strongly in supporting independent designers and businesses. Small companies can't mass produce things the way big companies can, so it ends up costing a little more - quality over quantity! What you're getting is a product that someone put a whole lotta love into, not to mention something that is more unique and one-of-a-kind than something you'd buy from a big company. We have items on our website and in our store to fit smaller budgets, too - Melissa shoes and Blank jeans just to mention a few!
Q: How many stores do you have? Is there an Edge of Urge near my house?
A: As of right now we have our one beautiful store in the historic district of Wilmington, NC. We opened the website after so many requests from customers to open stores in their town. Now we are available coast to coast and all over the world 24 hours a day!
Q: How do you determine your shipping costs?
A: Shipping costs are automatically determined with a real-time USPS shipping calculator based on weight. Insurance is also automatically included on each package and is based on the price of the item.
